Qualification: Nurse or Medical Personnel equivalent

Age Range: 25 – 35 years

Call Center Agent Job Responsibilities and Duties:

• Answer incoming calls and respond to customer’s emails
• Handle customer inquiries both over the phone and by email
• Research, identify, and resolve customer complaints using applicable software
• Sell products and place customer orders in the computer system
• Identify and escalate priority issues to supervisors
• Update existing customer information
• Provide product and service information to customers
• Research required information using available resources
• Process orders, forms, and application
• Route calls to appropriate resources
• Document all call information according to standard operating procedures
• Recognize, document, and alert the management team of trends in customer calls
• Follow up customer calls where necessary
• Complete call logs and produce call reports
• Other duties as assigned

Call Center Agent Skills and Attributes:

• Proficient in relevant computer applications
• Required Language proficiency
• 1-3 years of experience in a call center environment
• Knowledge of customer service practices and principles
• Excellent data entry and typing skills
• Superior listening, verbal, and written communication skills
• Ability to handle stressful situation appropriately

Application Closing Date:

20^th September, 2019

How to Apply:

Interested and qualified candidates are required to forward their CV and Application Letter clearly stating their position of interest to: career@chiplc.com